Integration

Sage 50 US and Zoho CRM

Sage 50 US to Zoho CRM, and changes in Zoho CRM back to Sage 50 US. Both directions are separate sync products, configured independently, and this page shows what the shipped catalogue sets up for this pair.

  • Phase 1 · forward sync
  • Phase 2 · write-back
How Sage 50 US and Zoho CRM are connectedCommercient Sync Agent reads Sage 50 US into the Data Lake. CRMPro pushes from the Data Lake into Zoho CRM. TxDownloaderPro carries changes made in Zoho CRM back through the Data Lake to Sage 50 US.Sage 50 USyour ERPData LakeCommercientZoho CRMyour CRMSync AgentCRMProPhase 1 · forward syncPhase 2 · TxDownloaderPro write-back

In plain wordsRecords from Sage 50 US are pushed into Zoho CRM, and changes made in Zoho CRM are carried back to Sage 50 US. Each direction is its own sync with its own configuration.

Phase 1 — Sage 50 US to Zoho CRM

What you getRecords from Sage 50 US become Sage 50 US AR Term object, Sage 50 US Salesperson object, Accounts, Sage 50 US Customer object, products, Sage 50 US Sales Order Header object, Sage 50 US Item Master object, Sage 50 US Sales Order Detail object, Sage 50 US Sales Invoice Header object, Sage 50 US Sales Invoice Detail object, Sage 50 US Address object, contacts, Zoho price books, Zoho product price book relation, Sales orders, Invoices, users in Zoho CRM. New records are created and existing ones updated.

GroupBusiness outcomeObjectsSource tables and views
Sage 50 US AR termThe templates push Sage 50 US AR Term object to Zoho CRM. New records are created and existing ones updated; none are deleted.Sage 50 US AR Term objectgeneral AR settings
Sage 50 US SalespersonThe templates push Sage 50 US Salesperson object to Zoho CRM. New records are created and existing ones updated; none are deleted.Sage 50 US Salesperson objectemployees
AccountsThe templates push Accounts to Zoho CRM. New records are created and existing ones updated; none are deleted.Accountscustomers, addresses
Sage 50 US CustomerThe templates push Sage 50 US Customer object to Zoho CRM. New records are created and existing ones updated; none are deleted.Sage 50 US Customer objectcustomers
ProductsThe templates push Products to Zoho CRM. New records are created and existing ones updated; none are deleted.Productsitems, vendor records, inventory costs, journal lines
Sage 50 US Sales order headerThe templates push Sage 50 US Sales Order Header object to Zoho CRM. New records are created and existing ones updated; none are deleted.Sage 50 US Sales Order Header objectjournal headers
Sage 50 UK Item masterThe templates push Sage 50 US Item Master object to Zoho CRM. New records are created and existing ones updated; none are deleted.Sage 50 US Item Master objectitems
Sage 50 US Sales order detailThe templates push Sage 50 US Sales Order Detail object to Zoho CRM. New records are created and existing ones updated; none are deleted.Sage 50 US Sales Order Detail objectjournal lines, items
Sage 50 US Sales Invoice HeaderThe templates push Sage 50 US Sales Invoice Header object to Zoho CRM. New records are created and existing ones updated; none are deleted.Sage 50 US Sales Invoice Header objectjournal headers
Sage 50 US Sales Invoice DetailThe templates push Sage 50 US Sales Invoice Detail object to Zoho CRM. New records are created and existing ones updated; none are deleted.Sage 50 US Sales Invoice Detail objectjournal lines, items
Sage 50 US AddressThe templates push Sage 50 US Address object to Zoho CRM. New records are created and existing ones updated; none are deleted.Sage 50 US Address objectaddresses
ContactsThe templates push Contacts to Zoho CRM. New records are created and existing ones updated; none are deleted.Contactscontacts, customers, addresses
Price booksThe templates push Zoho price books to Zoho CRM. New records are created and existing ones updated; none are deleted.Zoho price books—
Product Price booksThe templates push Zoho product price book relation to Zoho CRM. New records are created and existing ones updated; none are deleted.Zoho product price book relationitems
Sales OrderThe templates push Sales orders to Zoho CRM. New records are created and existing ones updated; none are deleted.Sales ordersjournal lines, items, journal headers, customers, addresses, x
InvoicesThe templates push Invoices to Zoho CRM. New records are created and existing ones updated; none are deleted.Invoicesjournal lines, items, journal headers, customers, addresses, x
CRM OwnershipThe templates push users to Zoho CRM. New records are created and existing ones updated; none are deleted.users—

Destination objects

  • Sage 50 US AR Term object
  • Sage 50 US Salesperson object
  • Accounts
  • Sage 50 US Customer object
  • Products
  • Sage 50 US Sales Order Header object
  • Sage 50 US Item Master object
  • Sage 50 US Sales Order Detail object
  • Sage 50 US Sales Invoice Header object
  • Sage 50 US Sales Invoice Detail object
  • Sage 50 US Address object
  • Contacts
  • Zoho price books
  • Zoho product price book relation
  • Sales orders
  • Invoices
  • users

Phase 2 — Zoho CRM back to Sage 50 US

What you getChanges made in Zoho CRM to accounts, Accounts, Customer, Sales Order, Quote, Invoice, Vendor, Quotes are carried back to Sage 50 US.

ProcessWhat it deliversSource → destinationTemplatesOperations
Create New CustomerZoho Account to Sage 50 US CustomerAccount, Accounts → Customer2create / update
Create New Sales invoiceZoho Sales Order to Sage 50 US InvoiceSales Order, Quote → Invoice2create
Create New Sales order—Sales Order, Quote → Sales Order2create
Create New VendorZoho Account to Sage 50 US VendorAccount, Accounts → Vendor2create
Delete QuoteZoho Sales Order to Sage 50 US Quote - Delete QuoteSales Order, Quote → Quote2delete
Update Sales invoiceZoho Sales Order to Sage 50 US Invoice - Update InvoiceSales Order, Quote → Invoice2update
Update Sales order—Sales Order, Quote → Sales Order2update
Update VendorUpdate Zoho Account to Update Sage 50 US VendorAccount, Accounts → Vendor2update
Create New QuoteZoho Quotes to Sage 50 US QuoteQuotes → Quote1create
Delete CustomerDelete Zoho Account to Delete Sage 50 US CustomerAccount → Customer1delete
Delete VendorDelete Zoho Account to Delete Sage 50 US VendorAccount → Vendor1delete
Update CustomerUpdate Zoho Account to Update Sage 50 US CustomerAccount → Customer1update
Update QuoteZoho Update Quotes to Sage 50 US Update QuoteQuotes → Quote1update

Objects moved

  • Account
  • Accounts
  • Customer
  • Sales Order
  • Quote
  • Invoice
  • Vendor
  • Quotes

Setting up Sage 50 US and Zoho CRM from the CLI

One wizard stands the tenant up, and it is the same five steps for every pair: register, capture the server IP, connect the CRM, declare the ERP connector, then import and enable the sync processes. What changes between pairs is the CRM’s connection mode and the ERP’s connector type.

1. Register the tenant

Registration creates the account, emails a verification link, and — once the Data Lake is seeded — prints a once-only bootstrap API key valid for seven days. The three consent flags are the registrant’s own decision, and the server refuses start without all three.

# which instance types sign-up accepts - run this first and use Sage 50 US's code below
$ dlake register erps

# the three consent flags are the registrant’s decision - ask before passing them
$ dlake register start --generate-password \
$   --email <email> --company "<Company Name>" --phone <tel> \
$   --instance-type <code from dlake register erps> \
$   --consent-crm-backup --consent-erp-backup --consent-phone

# after the human clicks the verification link: watch for the seed and catch the key
$ dlake register status --watch

# the bootstrap key expires in 7 days - mint a durable one while it is still valid
$ dlake admin create_api_key --keyName "<tenant>-setup" --expirationDays 90

2. Connect Zoho CRM and declare Sage 50 US

Steps 3 to 5 of the wizard are admin-plane tools, they are safe to re-run, and the server enforces their order — attempt the CRM step before the server IP is captured and it answers 409 naming the step you skipped.

# the authoritative answer to where a registration got to - first call when resuming
$ dlake admin registration_state

# step 3: record the server IP (a prerequisite for the CRM step)
$ dlake admin registration_capture_server_ip --ipAddress <ip>

# step 4: the catalog lists every CRM with its authMode and the fields it needs
$ dlake admin registration_crm_catalog
$ dlake admin registration_crm_select --crmName <Crm>
# an OAuth CRM: the catalog’s callbackMode says which leg this one takes
$ dlake registration oauth --crm <Crm>
$ dlake admin registration_crm_finalize

# step 5: the catalog lists the connector types and the fields each one needs
$ dlake admin registration_connector_catalog
$ dlake admin registration_connector_submit \
$   --connectorType <type from the catalog> --erpName <Sage 50 US code> --fields @fields.json
$ dlake admin registration_connector_provision
$ dlake admin registration_provisioning_status

3. Review and enable the Phase 1 processes

The shipped templates listed above are what crmpro_apply_template imports. Every one of them imports its process inactive, so an imported process does nothing until an operator activates it — read the process and its field mapping first, because an object with no mapped fields pushes nothing and records no error.

# the default-template catalog, and the mapping each template carries
$ dlake admin crmpro_templates --profile <tenant>

# what exists on the tenant now, and the master sync flag
$ dlake admin crmpro_list_processes --profile <tenant>
$ dlake admin crmpro_sync_status --profile <tenant>

# read a process and its field mapping BEFORE activating it
$ dlake admin crmpro_get_process --profile <tenant> --recordId <id>
$ dlake admin crmpro_field_mapping --profile <tenant> --recordId <id>

# turn the forward sync on
$ dlake admin crmpro_set_sync_enabled --profile <tenant> --enabled true

Processes run in a fixed order, and that order is a dependency order: a process that depends on another’s records sees them only once that process has run, so a parent flows on one run and its children on the next. The full order for this pair is on the Phase 1 page.

The wizard in full, including resuming a setup days later: Setting up an integration with dlake · Registering a new Data Lake · CRMPro (forward sync).

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Source on GitHub

This page is generated from the skill pages in the dlake CLI repository. Those pages are the authority; if they disagree with anything here, they are right.

Sage 50 US and Zoho CRM: common questions

Which way does data move between Sage 50 US and Zoho CRM?

Both ways, as two separate syncs. Phase 1 is CRMPro, the forward sync that pushes Sage 50 US records into Zoho CRM. Phase 2 is TxDownloaderPro, the write-back that carries changes made in Zoho CRM back to Sage 50 US. They are configured independently, and a tenant can run either on its own.

What do Phase 1 and Phase 2 mean?

They are the two sync products the on-premises agent can run. Phase 1 is CommercientCRMPro, product 11, the forward sync from the source system into the CRM. Phase 2 is CommercientTxDownloaderPro, product 22, the write-back in the other direction. Registering a product says what to run; the Phase 1 and Phase 2 configuration says what it runs on.

What does the forward sync into Zoho CRM actually create?

The shipped catalogue carries 17 template groups for this pair: Sage 50 US AR term, Sage 50 US Salesperson, Accounts, Sage 50 US Customer, Products, Sage 50 US Sales order header, Sage 50 UK Item master, Sage 50 US Sales order detail and 9 more. Each group sets up its own sync process, and the integration page says what each one delivers.

Which Zoho CRM objects does the forward sync write?

Sage 50 US AR Term object, Sage 50 US Salesperson object, Accounts, Sage 50 US Customer object, Products, Sage 50 US Sales Order Header object, Sage 50 US Item Master object, Sage 50 US Sales Order Detail object and 9 more. Those are the kinds of Zoho CRM record the shipped templates write for a Sage 50 US source; nothing else is written unless you add templates of your own.

Does the forward sync delete anything in the CRM?

No. Every shipped group for this pair creates new records and updates existing ones; none are deleted.

What does the write-back from Zoho CRM create in Sage 50 US?

The default set ships 13 processes for this pair: Create New Customer, Create New Sales invoice, Create New Sales order, Create New Vendor, Delete Quote, Update Sales invoice, Update Sales order, Update Vendor and 5 more. Each one takes a saved query against Zoho CRM, an inbound mapping document, and writes the result into Sage 50 US.

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Which objects does the write-back move?

Account, Accounts, Customer, Sales Order, Quote, Invoice, Vendor, Quotes. Those are the kinds of Zoho CRM record the shipped processes carry back to Sage 50 US.

What does "Phase 2 ready" mean?

It means the tenant has at least one TxDownloaderPro process. Creating a process with txdownloaderpro_create_process is what flips a customer to Phase 2 ready; registering the product alone does not, because registering says what to run and the configuration says what it runs on.

How do I see the write-back processes and whether they are failing?

dlake admin txdownloaderpro_list_processes returns every Phase 2 process with its 30-day unresolved-error count, which is the same grid the portal shows. txdownloaderpro_get_process returns one process in its edit shape, including the query and both mapping documents.

How do I stop the two directions looping?

dlake admin txdownloaderpro_circular_sync_check takes a process id and names the CRM objects that also have an active Phase 1 configuration. Those are the objects where a write-back can be picked up again by the forward sync, so check it before activating a process on this pair.

Can an AI agent set this up?

Yes, over the admin control plane or the CLI — the same tools either way. The crmpro_* and txdownloaderpro_* tools cover listing, reading, creating and updating processes. They need a full-scope key that belongs to a user holding the Admin role, and every write is audited.

Where is the authoritative source for this pair?

The skill pages in the dlake CLI repository, which is where this page is generated from. The forward sync page is linked at the foot of the integration page, and the same text is readable in the terminal with dlake skills show.

Related

Every ERP and CRM integration · CRMPro (forward sync) · TxDownloaderPro (writeback sync) · AI agents & MCP · Zoho CRM integrations on commercient.com