Integration

QuickBooks Desktop and Salesforce

QuickBooks Desktop to Salesforce, and changes in Salesforce back to QuickBooks Desktop. Both directions are separate sync products, configured independently, and this page shows what the shipped catalogue sets up for this pair.

  • Phase 1 · forward sync
  • Phase 2 · write-back
How QuickBooks Desktop and Salesforce are connectedCommercient Sync Agent reads QuickBooks Desktop into the Data Lake. CRMPro pushes from the Data Lake into Salesforce. TxDownloaderPro carries changes made in Salesforce back through the Data Lake to QuickBooks Desktop.QuickBooksDesktopData LakeCommercientSalesforceyour CRMSync AgentCRMProPhase 1 · forward syncPhase 2 · TxDownloaderPro write-back

In plain wordsRecords from QuickBooks Desktop are pushed into Salesforce, and changes made in Salesforce are carried back to QuickBooks Desktop. Each direction is its own sync with its own configuration.

This page documents what the shipped catalogue sets up. For the commercial overview of the same pair — editions, licensing and how to buy it — Commercient publishes QuickBooks Desktop to Salesforce integration on commercient.com .

Phase 1 — QuickBooks Desktop to Salesforce

What you getRecords from QuickBooks Desktop become users, accounts, Commercient Terms Managed Custom Object, contacts, Commercient Customer Managed Custom Object, Commercient Sales Rep Managed Custom Object, Opportunity, Opportunity line item, Quote, Quote line item, Commercient QuickBooks Item Inventory Managed Custom Object, products, Commercient Invoice Line Managed Custom Object, Commercient Invoice Managed Custom Object, Commercient Sales Order Line Managed Custom Object, Commercient Sales Order Managed Custom Object in Salesforce. New records are created and existing ones updated.

GroupBusiness outcomeObjectsSource tables and views
GET USERThe templates push users to Salesforce. New records are created, existing ones updated, and records removed in the ERP are deleted.users—
AccountIn addition to creating the Account record from your ERP customer records, Commercient syncs over the entire Accounting AR Customer record into a Commercient AR Customer object which is a Managed Custom Object (MCO). A lookup field is provided to lookup to the default AR Customer record MCO from the Account record. New records are created and existing ones updated; none are deleted.account, Commercient Terms Managed Custom Object, Contact, Commercient Customer Managed Custom Object, Commercient Sales Rep Managed Custom Objectcustomers, terms, contacts, sales reps
CRM Opportunity and LineERP estimate, Estimate line data becomes Opportunity, Opportunity line item in Salesforce. New records are created and existing ones updated; none are deleted.Opportunity, Opportunity line itemestimates, order entry headers, estimate lines, inventory items
CRM Quote and LineERP estimate, Estimate line data becomes Quote, Quote line item in Salesforce. New records are created and existing ones updated; none are deleted.Quote, Quote line itemestimates, estimate lines, inventory items
ProductERP Item inventory data becomes Commercient QuickBooks Item Inventory Managed Custom Object, Product in Salesforce. New records are created and existing ones updated; none are deleted.Commercient QuickBooks Item Inventory Managed Custom Object, Productinventory items
Open AR Invoice HeaderThe detail lines on open invoices are visible too so that you are aware of what items you are awaiting payment on from your customer. New records are created and existing ones updated; none are deleted.Commercient Invoice Line Managed Custom Object, Commercient Invoice Managed Custom Objectinvoice lines, invoices
Sales orderThe templates push Commercient Sales Order Line Managed Custom Object, Commercient Sales Order Managed Custom Object to Salesforce. New records are created and existing ones updated; none are deleted.Commercient Sales Order Line Managed Custom Object, Commercient Sales Order Managed Custom Objectsales order lines, sales orders

Destination objects

  • users
  • account
  • Commercient Terms Managed Custom Object
  • Contact
  • Commercient Customer Managed Custom Object
  • Commercient Sales Rep Managed Custom Object
  • Opportunity
  • Opportunity line item
  • Quote
  • Quote line item
  • Commercient QuickBooks Item Inventory Managed Custom Object
  • Product
  • Commercient Invoice Line Managed Custom Object
  • Commercient Invoice Managed Custom Object
  • Commercient Sales Order Line Managed Custom Object
  • Commercient Sales Order Managed Custom Object

Phase 2 — Salesforce back to QuickBooks Desktop

What you getChanges made in Salesforce to Opportunity, Order, Quote, Invoice, QuickBooks Sales Order, accounts, Customer, Bill, Purchase Order, Vendor Credit Memo, Customer Contact, Lead, products, Non inventory item, Sales receipt, Payment, Estimate, Job, Ship to, List Entry, Transaction Entry, Inventory Product, Vendor, Service Product are carried back to QuickBooks Desktop.

ProcessWhat it deliversSource → destinationTemplatesOperations
Sales Invoice ImportCommercient sync's your CRM Invoice with item list and creates standard Order records in the ERP. The Customer's ship to and a bill to addresses are imported and mapped to the ERP fields.Opportunity, Order, Quote → Invoice6create / update
Sales Order ImportCommercient sync's your CRM Orders with item list and creates standard Order records in the ERP. The Customer's ship to and a bill to addresses are imported and mapped to the ERP fields.Opportunity, Order, Quote → Order4create / update
Create Item and Sales OrderSalesforce Opportunity to QuickBooks Sales orderOpportunity, Order, Quote → QuickBooks Sales Order3create / update
Customer ImportCommercient sync's your CRM Accounts and creates Receivable Customer (AR Customer) list in the ERP. The AR Customer's ship to and a bill to addresses are imported and mapped to the ERP fields.Account, Customer → Customer3create / update
New Bill ImportCommercient sync's your CRM Orders with item list and creates standard Order records in the ERP. The Customer's ship to and a bill to addresses are imported and mapped to the ERP fields.Opportunity, Order, Quote → Bill3create / update
Purchase Order ImportCommercient sync's your CRM Purchase Orders with item list and creates standard Order records in the ERP. The Customer's ship to and a bill to addresses are imported and mapped to the ERP fields.Opportunity, Order, Quote → Purchase Order3create / update
Vendor Credit Memo ImportCommercient sync's your CRM Orders with item list and creates standard Credit Memo records in the ERP. The Customer's ship to and a bill to addresses are imported and mapped to the ERP fields.Opportunity, Order, Quote → Vendor Credit Memo3create / update
Create New Customer with ContactSalesforce Account to QuickBooks Customer ContactAccount → Customer, Customer Contact2create / update
Create New LeadSalesforce Lead to QuickBooks LeadLead → Lead2create / update
Create New Non Inventory ItemSalesforce Product to QuickBooks Non Inventory ItemProduct → Non inventory item2create / update
Create New Sales ReceiptSalesforce Order to QuickBooks Sales ReceiptOrder → Sales receipt2create / update
Create or Update Payment—Order → Payment2create / update
Create New EstimateSalesforce Quote to QuickBooks EstimateQuote → Estimate2create / update
New Job ImportCommercient sync's your CRM Accounts and creates Receivable Customer (AR Customer) list in the ERP. The AR Customer's ship to and a bill to addresses are imported and mapped to the ERP fields.Account → Customer, Job2create / update
Customer Ship To AddressSalesforce Account to QuickBooks Customer Ship To AddressAccount → Ship to1update
Delete List EntrySalesforce Account to QuickBooks Customer - Delete List EntryAccount → List Entry1delete
Delete Transaction EntrySalesforce Order to QuickBooks Sales Order - Delete Transaction EntryOrder → Transaction Entry1delete
Inventory Product ImportCommercient sync's your CRM products or items with item list and creates standard product or item records in the ERP. Item stock, item related taxes, item unit price, unit of measure, description will be imported to its an equivalent field of ERP.Product → Inventory Product1create / update
New Vendor ImportCommercient sync's your CRM Accounts and creates Receivable Customer (AR Customer) list in the ERP. The AR Customer's ship to and a bill to addresses are imported and mapped to the ERP fields.Account → Vendor1create / update
Service Product ImportSalesforce Product to QuickBooks Service ProductProduct → Service Product1create / update

Objects moved

  • Opportunity
  • Order
  • Quote
  • Invoice
  • QuickBooks Sales Order
  • Account
  • Customer
  • Bill
  • Purchase Order
  • Vendor Credit Memo
  • Customer Contact
  • Lead
  • Product
  • Non inventory item
  • Sales receipt
  • Payment
  • Estimate
  • Job
  • Ship to
  • List Entry
  • Transaction Entry
  • Inventory Product
  • Vendor
  • Service Product

Setting up QuickBooks Desktop and Salesforce from the CLI

One wizard stands the tenant up, and it is the same five steps for every pair: register, capture the server IP, connect the CRM, declare the ERP connector, then import and enable the sync processes. What changes between pairs is the CRM’s connection mode and the ERP’s connector type.

1. Register the tenant

Registration creates the account, emails a verification link, and — once the Data Lake is seeded — prints a once-only bootstrap API key valid for seven days. The three consent flags are the registrant’s own decision, and the server refuses start without all three.

# which instance types sign-up accepts - run this first and use QuickBooks Desktop's code below
$ dlake register erps

# the three consent flags are the registrant’s decision - ask before passing them
$ dlake register start --generate-password \
$   --email <email> --company "<Company Name>" --phone <tel> \
$   --instance-type <code from dlake register erps> \
$   --consent-crm-backup --consent-erp-backup --consent-phone

# after the human clicks the verification link: watch for the seed and catch the key
$ dlake register status --watch

# the bootstrap key expires in 7 days - mint a durable one while it is still valid
$ dlake admin create_api_key --keyName "<tenant>-setup" --expirationDays 90

2. Connect Salesforce and declare QuickBooks Desktop

Steps 3 to 5 of the wizard are admin-plane tools, they are safe to re-run, and the server enforces their order — attempt the CRM step before the server IP is captured and it answers 409 naming the step you skipped.

# the authoritative answer to where a registration got to - first call when resuming
$ dlake admin registration_state

# step 3: record the server IP (a prerequisite for the CRM step)
$ dlake admin registration_capture_server_ip --ipAddress <ip>

# step 4: the catalog lists every CRM with its authMode and the fields it needs
$ dlake admin registration_crm_catalog
$ dlake admin registration_crm_select --crmName Salesforce
# an OAuth CRM: the catalog’s callbackMode says which leg this one takes
$ dlake registration oauth --crm Salesforce
# this provider’s flow ends in a PIN, emailed by the complete call itself; the verb reads it hidden (or --pin-stdin)
$ dlake registration pin --crm Salesforce
# the connection is incomplete without this call, however healthy the rest looks
$ dlake registration action --crm Salesforce --action SalesforceSetup
$ dlake admin registration_crm_finalize

# step 5: the catalog lists the connector types and the fields each one needs
$ dlake admin registration_connector_catalog
$ dlake admin registration_connector_submit \
$   --connectorType <type from the catalog> --erpName <QuickBooks Desktop code> --fields @fields.json
$ dlake admin registration_connector_provision
$ dlake admin registration_provisioning_status

3. Review and enable the Phase 1 processes

The shipped templates listed above are what crmpro_apply_template imports. Every one of them imports its process inactive, so an imported process does nothing until an operator activates it — read the process and its field mapping first, because an object with no mapped fields pushes nothing and records no error.

# the default-template catalog, and the mapping each template carries
$ dlake admin crmpro_templates --profile <tenant>

# what exists on the tenant now, and the master sync flag
$ dlake admin crmpro_list_processes --profile <tenant>
$ dlake admin crmpro_sync_status --profile <tenant>

# read a process and its field mapping BEFORE activating it
$ dlake admin crmpro_get_process --profile <tenant> --recordId <id>
$ dlake admin crmpro_field_mapping --profile <tenant> --recordId <id>

# turn the forward sync on
$ dlake admin crmpro_set_sync_enabled --profile <tenant> --enabled true

Processes run in a fixed order, and that order is a dependency order: a process that depends on another’s records sees them only once that process has run, so a parent flows on one run and its children on the next. The full order for this pair is on the Phase 1 page.

The wizard in full, including resuming a setup days later: Setting up an integration with dlake · Registering a new Data Lake · CRMPro (forward sync).

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Source on GitHub

This page is generated from the skill pages in the dlake CLI repository. Those pages are the authority; if they disagree with anything here, they are right.

QuickBooks Desktop and Salesforce: common questions

Which way does data move between QuickBooks Desktop and Salesforce?

Both ways, as two separate syncs. Phase 1 is CRMPro, the forward sync that pushes QuickBooks Desktop records into Salesforce. Phase 2 is TxDownloaderPro, the write-back that carries changes made in Salesforce back to QuickBooks Desktop. They are configured independently, and a tenant can run either on its own.

What do Phase 1 and Phase 2 mean?

They are the two sync products the on-premises agent can run. Phase 1 is CommercientCRMPro, product 11, the forward sync from the source system into the CRM. Phase 2 is CommercientTxDownloaderPro, product 22, the write-back in the other direction. Registering a product says what to run; the Phase 1 and Phase 2 configuration says what it runs on.

What does the forward sync into Salesforce actually create?

The shipped catalogue carries 7 template groups for this pair: GET USER, Account, CRM Opportunity and Line, CRM Quote and Line, Product, Open AR Invoice Header, Sales order. Each group sets up its own sync process, and the integration page says what each one delivers.

Which Salesforce objects does the forward sync write?

users, account, Commercient Terms Managed Custom Object, Contact, Commercient Customer Managed Custom Object, Commercient Sales Rep Managed Custom Object, Opportunity, Opportunity line item and 8 more. Those are the kinds of Salesforce record the shipped templates write for a QuickBooks Desktop source; nothing else is written unless you add templates of your own.

Does the forward sync delete anything in the CRM?

Each template group carries its own insert, update and delete flags, and the integration page lists what each group does. Read a process with dlake admin crmpro_get_process before activating it.

What does the write-back from Salesforce create in QuickBooks Desktop?

The default set ships 20 processes for this pair: Sales Invoice Import, Sales Order Import, Create Item and Sales Order, Customer Import, New Bill Import, Purchase Order Import, Vendor Credit Memo Import, Create New Customer with Contact and 12 more. Each one takes a saved query against Salesforce, an inbound mapping document, and writes the result into QuickBooks Desktop.

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Which objects does the write-back move?

Opportunity, Order, Quote, Invoice, QuickBooks Sales Order, Account, Customer, Bill and 16 more. Those are the kinds of Salesforce record the shipped processes carry back to QuickBooks Desktop.

What does "Phase 2 ready" mean?

It means the tenant has at least one TxDownloaderPro process. Creating a process with txdownloaderpro_create_process is what flips a customer to Phase 2 ready; registering the product alone does not, because registering says what to run and the configuration says what it runs on.

How do I see the write-back processes and whether they are failing?

dlake admin txdownloaderpro_list_processes returns every Phase 2 process with its 30-day unresolved-error count, which is the same grid the portal shows. txdownloaderpro_get_process returns one process in its edit shape, including the query and both mapping documents.

How do I stop the two directions looping?

dlake admin txdownloaderpro_circular_sync_check takes a process id and names the CRM objects that also have an active Phase 1 configuration. Those are the objects where a write-back can be picked up again by the forward sync, so check it before activating a process on this pair.

Can an AI agent set this up?

Yes, over the admin control plane or the CLI — the same tools either way. The crmpro_* and txdownloaderpro_* tools cover listing, reading, creating and updating processes. They need a full-scope key that belongs to a user holding the Admin role, and every write is audited.

Where is the authoritative source for this pair?

The skill pages in the dlake CLI repository, which is where this page is generated from. The forward sync page is linked at the foot of the integration page, and the same text is readable in the terminal with dlake skills show.

Related

Every ERP and CRM integration · CRMPro (forward sync) · TxDownloaderPro (writeback sync) · AI agents & MCP · Salesforce integrations on commercient.com